Privacy Policy

Last updated: 27 July 2026

This Privacy Policy explains how AuDHDDesign collects, uses, stores, shares, and protects personal information when you visit the website, place an order, create an account, sign up for the newsletter, download a product, contact me, or use this website.

This Privacy Policy applies to www.audhddesign.com.

For information about website cookies, please also read the Cookie Policy.

1. Who is responsible for your data?

This website is operated by:

Business name: AuDHDDesign
Legal name: AuDHDDesign
Chamber of Commerce / KvK number: 77718038
VAT number: NL003231601B47
Contact: audhddesign@gmail.com
Website: www.audhddesign.com

For privacy-related questions, contact: audhddesign@gmail.com.

You can also use the Contact page.

2. What personal information is collected?

Depending on how you use the website, I may collect:

name;
email address;
billing address;
shipping address, where needed for physical orders;
phone number, if needed for delivery, payment, customs, or customer support;
order details;
products purchased;
account login details;
download and purchase history;
payment status;
shipping and tracking details;
return, refund, and delivery issue information;
customs or import information where needed for international orders;
communication you send through contact forms or email;
newsletter signup details;
cookie preferences;
technical information such as IP address, browser type, device information, approximate location, and website usage information.

3. How your information is used

Your information may be used to:

process orders;
provide access to digital downloads;
send order confirmations, download links, account emails, and customer service messages;
prepare, pack, and ship physical products;
create shipping labels;
provide Track & Trace information where available;
manage customer accounts;
respond to questions or support requests;
handle refunds, returns, cancellations, withdrawal requests, technical issues, damaged products, incorrect products, delivery issues, or order problems;
investigate delayed, lost, refused, uncollected, damaged, or returned parcels;
send newsletters if you subscribed;
improve the website, products, and user experience;
understand website traffic and search performance;
meet legal, tax, accounting, customs, and administrative obligations;
protect the website against spam, fraud, misuse, security risks, or technical problems.

4. Legal bases for processing

Depending on the situation, personal data is processed because:

it is necessary to complete your order or provide your downloads;
it is necessary to prepare, ship, deliver, return, refund, or support your physical order;
it is necessary for legal, tax, accounting, customs, or administrative obligations;
you gave consent, for example for newsletter signup or non-essential cookies;
there is a legitimate interest in running, securing, protecting, improving, and managing the website and business;
it is needed to respond to your questions, requests, complaints, or customer service messages.

5. Orders, WooCommerce, and shipping

This website uses WooCommerce to run the online shop.

When you place an order, WooCommerce stores information needed to process the order, including your name, email address, billing information, shipping information where applicable, products purchased, payment status, order notes, and order history.

This information is needed to process your order, provide digital downloads, prepare and ship physical products, handle customer support, manage returns or refunds, and keep records for legal, tax, accounting, and administrative purposes.

For physical orders, your shipping information may be used to create shipping labels, provide Track & Trace information, manage delivery, investigate delivery issues, process returns, or handle damaged, delayed, refused, uncollected, or lost parcels.

Digital download, return, cancellation, and refund rules are explained in the Returns, Cancellations & Digital Downloads Policy.

Shipping and delivery rules are explained in the Shipping & Delivery Policy.

6. Payments

Payments are processed by third-party payment providers.

Depending on the payment method you choose, your payment information may be processed by payment providers, which may include but are not limited to Stripe, PayPal, Mollie, WooPayments, credit card providers, debit card providers, banks, or other payment services available at checkout.

I do not directly store your full credit card or payment card details on this website.

Payment providers may process information needed to complete or verify your payment, prevent fraud, process refunds, handle disputes, comply with legal obligations, or provide payment-related customer support.

7. Shipping providers and Track & Trace

For physical products, AuDHDDesign may use MyParcel to create shipping labels, manage shipments, and provide Track & Trace information.

Depending on the destination, package size, shipping method, and available carrier options, shipping information may be shared with MyParcel and the delivery carrier used for your order, such as PostNL, DHL, DPD, UPS, or another carrier available through MyParcel.

The information shared may include your name, shipping address, email address, order number, package details, delivery preferences, customs information where needed, and tracking information.

This information is used to ship your order, provide tracking updates, manage delivery, investigate delivery issues, process returns, or handle damaged, delayed, refused, uncollected, or lost parcels.

More information about shipping, delivery, refused parcels, uncollected parcels, incorrect addresses, customs, and lost or delayed parcels is available in the Shipping & Delivery Policy.

8. Digital downloads and customer accounts

If you create an account, you may be able to view your orders, downloads, addresses, and account details.

Account information is stored so you can access your purchases, manage your details, view previous orders, and access available downloads.

Digital products may be delivered through checkout confirmation, order email, download page, customer account, template link, or another electronic delivery method.

Download and purchase history may be stored so I can provide access to your products, help with technical issues, verify purchases, and provide customer support.

9. Newsletter

If you sign up for the newsletter, your email address and any signup information may be stored by my email marketing provider.

The newsletter may include free resources, product updates, shop news, offers, and related content.

Newsletter signup is optional. You can unsubscribe at any time using the unsubscribe link in any newsletter email.

Email marketing provider: MailerLite.

Unsubscribing from the newsletter does not stop order-related emails, such as purchase confirmations, download information, shipping updates, account emails, or customer service messages.

10. Contact forms and support messages

If you contact me through a contact form or by email, I will use the information you provide to respond to your message.

This may include your name, email address, order number, product information, screenshots, photos, delivery details, download details, or any other information you choose to send.

I may keep support messages for administrative, customer service, legal, tax, accounting, dispute, or record-keeping reasons.

11. Returns, cancellations, refunds, and order issues

If you request a return, cancellation, withdrawal, refund, replacement, resend, or support with an order issue, I may process information needed to handle that request.

This may include:

your name;
email address;
order number;
billing details;
shipping details;
product details;
payment status;
tracking information;
return shipment information;
proof of postage;
photos of damaged products or packaging;
messages about the issue;
refund or replacement details.

This information is used to review the issue, communicate with you, process the request, investigate with payment providers or delivery carriers, and keep records where needed.

More information is available in the Returns, Cancellations & Digital Downloads Policy.

12. Google Analytics

This website may use Google Analytics to understand how visitors use the website, which pages are visited, and how the website can be improved.

Google Analytics may collect information such as device type, browser type, pages visited, approximate location, traffic source, and interactions with the website.

Where required, Google Analytics will only be used after you have given cookie or analytics consent.

You can manage your cookie choices through the cookie banner or cookie settings on the website.

13. Google Search Console

This website may use Google Search Console to understand how the website appears in Google Search, including search queries, clicks, impressions, indexing status, and technical search performance information.

Google Search Console helps me improve the website’s search visibility and fix technical issues.

14. Cookies

This website uses cookies and similar technologies.

Some cookies are necessary for the website and shop to work, such as cart, checkout, downloads, account login, security, and cookie preference cookies.

Other cookies, such as analytics or marketing cookies, may only be placed after consent where required.

More information is available in the Cookie Policy.

15. Who your data may be shared with

Your information may be shared with trusted service providers where needed to run the website and business, such as:

website hosting provider;
WordPress and WooCommerce;
WooCommerce/WordPress plugins;
payment providers;
shipping platforms and delivery carriers, such as MyParcel and the carrier used to deliver your order;
email marketing provider;
analytics and search performance tools;
cookie consent tools;
spam, security, and fraud prevention tools;
accounting, bookkeeping, or tax tools;
legal, tax, accounting, or professional advisers, if needed;
authorities, regulators, courts, customs, or other official bodies where legally required.

These providers may only receive the information needed to provide their service, process your order, comply with legal obligations, or support the business.

16. International transfers

Some service providers may process data outside your country or outside the European Economic Area.

Where this happens, appropriate safeguards should be used by those providers according to applicable privacy law.

This may apply to services such as website hosting, analytics tools, email marketing tools, payment providers, shipping platforms, support tools, or other third-party services used to run the website and business.

17. How long information is kept

Personal data is kept only as long as reasonably necessary for the purpose it was collected, including:

order and tax records kept for legal, accounting, and administrative requirements;
customer account data kept while the account remains active;
download and purchase history kept as needed to provide access and customer support;
shipping, delivery, return, and refund records kept as needed for customer service, carrier investigations, accounting, tax, legal, or dispute reasons;
newsletter data kept until you unsubscribe or request deletion;
support emails kept for customer service, record-keeping, legal, or administrative reasons;
analytics data kept according to the settings of the analytics provider;
cookie consent records kept as needed to manage and prove cookie preferences.

Some information may need to be kept even after a deletion request if this is required for legal, tax, accounting, security, dispute, or legitimate business reasons.

18. Your privacy rights

Depending on your location and applicable law, you may have the right to:

access your personal data;
correct inaccurate data;
request deletion of your data;
restrict or object to processing;
withdraw consent where processing is based on consent;
request a copy of your data;
lodge a complaint with a data protection authority.

To make a privacy request, contact: audhddesign@gmail.com.

Please note that some data may need to be kept for legal, tax, accounting, security, dispute, or legitimate business reasons.

19. Security

I take reasonable steps to protect your personal information.

However, no website, platform, plugin, email system, payment system, shipping platform, or online transmission can be guaranteed to be completely secure.

Please keep your account login details safe and contact me if you believe your account or personal information has been misused.

20. Children

This website is intended for adults.

I do not knowingly collect personal information from children.

If you believe that a child has provided personal information through this website, please contact me so I can review and, where appropriate, delete the information.

21. Third-party links and services

This website may link to or use third-party websites, platforms, tools, payment providers, shipping providers, template platforms, analytics services, cookie tools, newsletter providers, or other external services.

These third-party services may have their own privacy policies, cookie policies, terms, account requirements, and data practices.

I am not responsible for the privacy practices, content, availability, or security of third-party websites or services.

22. Related policies

Please also read:

These policies explain how purchases, digital downloads, physical shipping, returns, cancellations, refunds, cookies, and website use work.

23. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time.

The updated version will be posted on this page with a new “Last updated” date.

The Privacy Policy that applies is the version available on the website at the time your personal data is processed, unless a legal change requires otherwise.

24. Contact

For questions about this Privacy Policy or your personal data, contact:

audhddesign@gmail.com