Shipping & Delivery Policy
Last updated: 27 July 2026
This Shipping & Delivery Policy explains how physical orders from AuDHDDesign are processed, shipped, tracked, and delivered.
This policy applies to physical products purchased through www.audhddesign.com. Digital-only products are not shipped and are delivered electronically.
1. Physical products
Physical products are products that are printed, made, packed, and shipped to you.
Examples may include printed planners, laminated cards, physical support tools, or other paper-based products.
A product page will clearly state whether the item is a physical product shipped to you or a digital download.
2. Digital products
Digital-only products are not shipped by post.
Digital products may be delivered by download link, template link, order email, customer account, checkout confirmation, or another electronic delivery method.
If you purchased a digital product, please check the product page, checkout information, and order email for access instructions.
3. Processing time
Physical products are usually processed within 3–5 business days after payment has been received.
Processing time means the time needed to print, prepare, check, pack, and hand the order over to the shipping carrier.
Processing time does not include postal delivery time.
During busy periods, holidays, illness, supply delays, or unexpected circumstances, processing may take longer. If there is a significant delay, I will try to contact you using the email address provided at checkout.
4. Shipping platform and carriers
AuDHDDesign uses MyParcel to create shipping labels, manage shipments, and provide tracking information where available.
MyParcel is a shipping platform that works with different carriers. Depending on the destination, package size, shipping method, and available options, your order may be shipped with PostNL, DHL, DPD, UPS, or another carrier available through MyParcel.
The available shipping options and costs may vary by destination and will be shown at checkout where possible.
5. Shipping costs
Shipping costs are calculated at checkout, unless the product page or checkout clearly states that shipping is included.
Shipping costs may depend on the delivery country, package size, package weight, shipping method, and carrier.
If you order multiple products, shipping costs may be combined where possible. If separate shipments are needed, additional shipping costs may apply.
6. Delivery estimates
Estimated delivery times depend on the destination country, selected shipping method, carrier, customs processing, holidays, and postal circumstances outside my control.
Estimated delivery times start after the order has been processed and handed over to the shipping carrier.
As a general guide, delivery may take approximately:
Netherlands: 1–3 business days after dispatch
European Union: 3–10 business days after dispatch
Outside the European Union: 7–21 business days after dispatch
These delivery times are estimates only and are not guaranteed.
7. Track & Trace
Where tracking is available, you will receive a Track & Trace link by email after your shipping label has been created or after the parcel has been registered with the carrier.
Tracking information may not update immediately. It can take time for the carrier to scan and process the parcel.
A Track & Trace status showing that a label has been created or that the shipment has been registered does not always mean the parcel has already been physically processed by the carrier.
Please use the tracking link to follow your parcel and check for delivery updates, collection points, failed delivery attempts, or carrier instructions.
8. Delivery address
You are responsible for providing a complete and correct shipping address at checkout.
Please check your name, street, house number, apartment number, postcode, city, country, and email address carefully before placing your order.
AuDHDDesign is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.
If you notice an address mistake after ordering, contact me as soon as possible. I can only change the shipping address if the order has not yet been packed, labelled, or handed over to the carrier.
9. Incorrect addresses, refused parcels, uncollected parcels, and failed delivery
If a parcel cannot be delivered because the shipping address provided at checkout was incorrect or incomplete, or if the parcel is refused, not collected, or returned because of the customer’s actions or inaction, this is the customer’s responsibility unless the issue was caused by an error by AuDHDDesign.
In these situations, AuDHDDesign is not responsible for refunding the order, original shipping costs, return shipping costs, postal handling fees, customs fees, or any extra costs caused by the incorrect address, refusal, non-collection, or failed delivery.
If the parcel is returned to AuDHDDesign in good condition, AuDHDDesign may, at its discretion, offer to resend the order after the customer has paid the new shipping costs.
If the parcel is not returned to AuDHDDesign, or is returned damaged because it was refused, uncollected, incorrectly addressed, or otherwise not received due to the customer’s actions or inaction, no refund or replacement will be offered.
Refusing a parcel, not collecting a parcel, or providing an incorrect or incomplete address is not the same as making a proper return under the right of withdrawal. To use the right of withdrawal, the customer must clearly notify AuDHDDesign within the legal withdrawal period and follow the return instructions in the Returns, Cancellations & Digital Downloads Policy.
10. Lost or delayed parcels
Estimated delivery times are not guaranteed.
Postal delays can happen because of carrier issues, customs processing, holidays, weather, strikes, busy periods, incorrect routing, or other circumstances outside my control.
If your parcel appears significantly delayed and the shipping address you provided was complete and correct, please contact me so I can help investigate with the carrier.
A parcel will not usually be considered lost until the carrier has confirmed this or until a reasonable investigation period has passed.
If the carrier confirms that a parcel was lost and the address provided by the customer was complete and correct, I will review the situation and may offer a replacement, refund, or another suitable solution.
11. Damaged parcels or damaged products
Please contact me as soon as possible if your order arrives damaged.
Email audhddesign@gmail.com with:
- your order number;
- a description of the issue;
- clear photos of the product;
- clear photos of the packaging;
- clear photos of the shipping label, if possible.
Please keep the product and packaging until the issue has been reviewed, as the carrier may need photos or proof of damage.
Depending on the situation, I may offer a replacement, repair, missing part, return, refund, or another suitable solution.
12. International shipping
International delivery times can vary widely.
For orders outside the Netherlands, delivery may take longer due to customs checks, import processing, local postal delays, or other circumstances outside my control.
AuDHDDesign is not responsible for delays caused by customs, import processing, local postal services, or incorrect customs information provided by the customer.
13. Customs, import duties, taxes, and local fees
For orders outside the Netherlands, your country may charge import duties, taxes, customs fees, postal handling fees, or other local charges.
These charges are not included in the product price or shipping price unless clearly stated otherwise.
You are responsible for any import duties, taxes, customs fees, postal handling fees, or other local charges charged by your country.
If you refuse a parcel because of customs fees, import duties, taxes, postal handling fees, or other local charges, this is considered a refused parcel and is handled under the refused parcel section of this policy.
Customs fees, import duties, taxes, postal handling fees, or other local charges paid to your local authorities are not refunded by AuDHDDesign.
14. Order confirmation and shipping confirmation
After placing an order, you should receive an order confirmation by email.
For physical products, you should also receive a shipping confirmation or tracking information when your order is prepared for dispatch, where tracking is available.
Please make sure your email address is correct at checkout and check your spam or junk folder if you do not receive an email.
15. Shipping restrictions
Some products may not be available for shipping to every country or region.
Shipping availability may depend on product type, package size, carrier restrictions, customs rules, import rules, or other practical limitations.
If I cannot ship an order to your location, I will contact you and may cancel and refund the order before dispatch.
16. Changes after dispatch
Once an order has been handed over to the carrier, I usually cannot change the delivery address, delivery method, delivery country, or delivery instructions.
If the carrier offers options to change delivery, redirect a parcel, or choose a collection point, you may be able to manage this through the tracking link or the carrier’s own website.
17. Returns
This Shipping & Delivery Policy does not replace the Returns, Cancellations & Digital Downloads Policy.
For information about returns, withdrawal rights, digital downloads, refunds, damaged products, incorrect products, and customer responsibilities, please read the Returns, Cancellations & Digital Downloads Policy on www.audhddesign.com.
18. Contact
For shipping questions, delivery issues, tracking problems, or address corrections, contact:
Please include your order number and the email address used for the order.